8. Troubleshooting

First: Did you read the section 5. Tips and tricks?

Second: Did you checked your KeePassHttp options? Maybe you only have to change the options…

If you open an issue always give us at least the following information:

  1. chromeIPass version
  2. Google Chrome version
  3. KeePassHttp version
  4. KeePass version
  5. Pages on which the error occur

8.1 Wrong credentials are filled-in

  1. Search in KeePass for the URL of the page on which the wrong credentials are filled-in.
  2. Check the found entries for the credentials and confirm that the entries are up-to-date.

If this does not solve your problem, please open an issue.

8.2 chromeIPass stopped working

8.2.1 First check the running versions of your software

  1. Check if you are using the latest version of chromeIPass.
  2. Check if your browser Google chrome is up-to-date
  3. Check if your versions of KeePassXC OR (KeePassHttp + KeePass) are up-to-date

8.2.2 Check the background page console for error messages

  1. Open a tab with URL chrome://extensions and activate the Developer mode to be able to generate the background page:
    extensions developer mode

  2. In the opened window choose the tab Console:
    background page console

8.2.3 Check the inline page console for error messages

In the page on which chromeIPass stopped working please press F12 or do a right-click and choose Inspect Element from the context-menu. Now choose the tab Console to open the console for the inline scripts:

inline page console